AI Voicebot | Altitude Software APAC

Overview

Conversations, Not Menus.

Altitude AI Voicebot uses advanced ASR and NLU to understand customers in natural language — no "Press 1 for billing." Customers speak naturally, the voicebot understands, and resolves or routes instantly. Available 24/7 in 30+ languages.

Natural language understanding — no menu navigation
ASR (speech-to-text) in 30+ languages including Indian regional languages
Handles collections, surveys, appointment reminders, and FAQs
Seamless handoff to human agent with full conversation context
Outbound voicebot for proactive customer engagement
Real-time CRM integration for personalised responses

Features

Voice AI That Actually Understands

Beyond menus and keywords — a voicebot that holds real conversations and resolves customer queries intelligently.

Natural Language ASR

Advanced speech recognition understands customers in natural language — accents, regional dialects, and abbreviations included.

Intent Recognition

NLU engine identifies customer intent from natural speech and maps it to the right resolution flow instantly.

Outbound Voicebot

Proactively call customers for collections, appointment reminders, surveys, and service notifications — at scale.

30+ Languages

Hindi, Tamil, Telugu, Kannada, Bengali, Mandarin, Arabic, and more — serve customers in their preferred language.

Smooth Agent Handoff

When the voicebot reaches its limit, it transfers to the right human agent with the full conversation context.

Live CRM Integration

Pulls real-time data from Salesforce, SAP, and internal databases to personalise every voicebot conversation.

Conversation Analytics

Track resolution rates, containment, sentiment, and drop-off by intent — optimise flows continuously.

Secure & Compliant

PCI DSS compliant payment handling, RBI and TRAI compliant outbound calling, and full call recording.

Fast Deployment

Pre-built conversation templates for collections, BFSI, telecom, and retail — go live in weeks.

How It Works

Speak Naturally. Resolve Instantly.

The Altitude Voicebot answers the call, greets the customer by name, understands what they need from natural speech, and resolves it — or connects to a human agent seamlessly when needed. No menus, no confusion.

Customer calls — voicebot answers instantly in chosen language
ASR transcribes speech; NLU identifies intent in real time
CRM data personalises the response with live account information
Query resolved, or escalated to agent with full transcript
Outbound: voicebot calls customers proactively for collections & reminders

Listen & Understand

ASR transcribes speech in real time. NLU identifies intent from natural language — not keywords.

Personalise & Resolve

CRM data pulled in real time — voicebot addresses customer by name and provides account-specific answers.

Escalate Intelligently

70% contained by the voicebot. 30% escalated to agent with full transcript and intent — zero repetition.

Technology Partners

Powered by Best-in-Class AI

Altitude AI Voicebot is built on proven enterprise speech and NLU engines — giving you the accuracy, language coverage, and reliability your customers expect.

Zudu AI — Voicebot Engine

Altitude's voicebot solution is powered by Zudu AI — delivering conversational intelligence, intent recognition, and natural dialogue flows for enterprise contact centres.

Microsoft Azure — ASR & TTS

Azure Cognitive Speech Services powers our ASR (speech-to-text) and TTS (text-to-speech) — with support for 30+ languages including Indian regional languages and Southeast Asian dialects.

Google Cloud — ASR & TTS

Google Cloud Speech-to-Text and Text-to-Speech provide an alternative ASR/TTS engine — offering best-in-class accuracy for complex accents and high-volume deployments.

Conversational AI Voicebot