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AI & Automation

Chatbots & Conversational AI

Deploy intelligent chatbots and AI assistants across every digital channel — resolve customer queries 24/7, reduce agent load, and deliver faster, smarter service at scale.

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Overview

Resolve More. Escalate Less.

Altitude Chatbots & AI lets you deploy intelligent conversational assistants on your website, WhatsApp, mobile app, and social channels — handling FAQs, transactions, and service queries automatically, 24/7.

  • Deploy on web, WhatsApp, mobile, and social in days
  • Natural language understanding (NLU) for intent recognition
  • Seamless handoff to human agents with full conversation context
  • Omnichannel — one bot engine, every channel
  • Pre-built templates for common contact centre use cases
  • No-code bot builder — your team manages it, not IT
Altitude Chatbot — AI conversation flow with bot learning and human handoff
Features

AI That Actually Works

From simple FAQ bots to complex transactional assistants — Altitude Chatbots handle it all, on every channel.

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NLU Engine

Understands customer intent from natural language — not just keywords. Handles spelling errors, regional phrasing, and abbreviations.

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Omnichannel Deployment

One bot engine deployed across web chat, WhatsApp, Facebook Messenger, mobile apps, and more.

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Seamless Agent Handoff

When the bot can't resolve it, the full conversation context transfers to the agent — no customer repeating themselves.

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No-Code Bot Builder

Visual drag-and-drop flow designer — your team builds and edits conversation flows without developer support.

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API & CRM Integration

Connect bots to Salesforce, SAP, and internal databases — personalise responses with live customer data.

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Bot Analytics

Track containment rate, drop-off points, intent match rates, and customer satisfaction per bot and channel.

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Multilingual

Deploy bots in English, Hindi, Tamil, Mandarin, Arabic, and 30+ languages — serve customers in their language.

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Secure & Compliant

End-to-end encryption, PII masking, and DPDP Act compliant data handling across all bot conversations.

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Fast Deployment

Go live in days — pre-built templates for banking, telecom, retail, and BPO use cases accelerate setup.

85%
Query Containment Rate
24/7
Always Available
60%
Cost Reduction
30+
Languages Supported
How It Works

Bot First. Agent When It Matters.

Altitude bots handle the routine so your agents can focus on what matters. When a customer needs a human, the bot hands off instantly — with the full conversation history so the agent can pick up right where the bot left off.

  • Customer initiates chat on web, WhatsApp, or mobile
  • Bot identifies intent and resolves or escalates
  • Transactions completed without agent involvement
  • Complex queries handed to the right agent with full context
  • Supervisor monitors bot and agent interactions in real time
Bot Layer
Handles FAQs, balance checks, bookings, and status updates — 24/7 without agent involvement.
Handoff Engine
Detects escalation intent or failure and transfers to the right agent with the complete conversation context.
Agent Desktop
Agent sees the full bot conversation, customer profile, and CRM data — ready to continue without re-asking.
Integrations

Connects With Your Existing Systems

Altitude Chatbots connect to the backend systems that power personalised, transactional conversations.

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Salesforce
CRM
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MS Dynamics
CRM
📱
WhatsApp Business
Messaging
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Facebook Messenger
Social
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SAP CRM
CRM
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REST API
Custom
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Dialogflow / LUIS
NLU Engine
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Xperience Hub
Marketplace

Deploy Your First Bot in Days, Not Months

See how Altitude Chatbots can deflect routine queries and free your agents for high-value interactions.

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