Self Service & IVR | Altitude Software APAC

Overview

Resolve More. Transfer Less.

Altitude Self Service IVR deflects routine calls before they reach an agent — handling account queries, payments, bookings, and more automatically. When customers need an agent, they're transferred seamlessly with full context.

Visual drag-and-drop IVR flow designer — no coding required
Natural language understanding (NLU) for voice inputs
DTMF and speech recognition in a single flow
Real-time CRM and database integration
Queue callback — customers keep their place without waiting
Seamless agent handoff with full IVR context

Features

A Complete IVR Platform

Everything you need to build, deploy, and optimise intelligent self-service voice experiences.

🎨

Visual Flow Designer

Drag-and-drop IVR builder — create and edit call flows without developer support. Launch new flows in hours.

🗣️

Speech Recognition

NLU-powered voice inputs understand natural spoken language, not just keywords — in 30+ languages.

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CRM Integration

Pull live customer data from Salesforce, Dynamics, and SAP to personalise every IVR interaction.

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Queue Callback

Offer customers a callback instead of waiting in queue — they keep their place, you reduce abandonment.

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Omnichannel Self-Service

Extend the same flows to WhatsApp, SMS, and web chat — consistent self-service across every channel.

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Analytics Dashboard

Track containment rate, call volume, drop-off points, and self-service success rates in real time.

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Compliance Ready

PCI DSS compliant payment flows, TRAI-aligned IVR menus, and 100% call recording built in.

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Bot Integration

Combine IVR with AI voicebots for fully conversational self-service — no menu pressing needed.

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Rapid Deployment

Pre-built templates for banking, telecom, retail, and government — go live in days, not months.

How It Works

Self-Service First. Agent When Needed.

Altitude IVR answers every call instantly — identifies the customer, understands their intent, and resolves it automatically where possible. When agent help is needed, the IVR transfers with full context so the agent can start where the IVR left off.

Customer calls your IVR number — answered instantly, 24/7
IVR identifies customer via CLI, PIN, or voice biometrics
NLU understands intent from natural speech
Self-service resolves query or offers queue callback
Agent receives full context on transfer — no repetition

Identify & Understand

Caller identified by number or PIN. NLU understands intent from natural speech in 30+ languages.

Self-Service Resolution

60% of queries resolved without agent involvement — payments, balance checks, bookings, and more.

Smart Escalation

Complex queries routed to the right agent with full IVR context — customer never repeats themselves.

Intelligent Self Service IVR