About Us | Altitude Software APAC

Our Story

Built on a Simple Belief

Founded in 1993, Altitude Software was built on a single conviction — that technology should bring companies and their customers closer together. Not just connect them, but genuinely understand and serve them.

Over 27 years, we've grown from a pioneering contact centre software company into a global platform trusted by over 1,100 organisations worldwide — from ambitious SMBs to Fortune 500 enterprises.

Our APAC operations, headquartered in Gurugram, India, serve customers across South Asia, Southeast Asia, Australia, and the Middle East — with local expertise backed by a global platform.

Founded 1993 — over 27 years of innovation
1,100+ live installations across 80 countries
APAC headquarters in Gurugram, India

Our Journey

1993

Founded in Lisbon, Portugal

Altitude Software launched with a vision to transform customer service through intelligent technology.

2000s

Global Expansion

Expanded across Europe, Latin America, and Africa — building a partner network in 80+ countries.

2010s

APAC Operations Launch

Established APAC headquarters in Gurugram, India — dedicated to South Asia, SEA, and ANZ markets.

2020

Altitude Software acquired by Enghouse Systems

Altitude Software joined Enghouse Interactive — a publicly traded global enterprise software group (TSX: ENGH) — accelerating product development and global reach.

Today

Enterprise Call Centre Leader

Delivering next-generation omnichannel contact centre solutions across APAC and globally.

Our Values

What We Stand For

Our values guide everything we do — from how we build products to how we serve our customers and partners.

🤝

Customer First

Every decision we make starts with the question: does this make it easier for our customers to serve their customers better?

💡

Continuous Innovation

We never stop improving. From omnichannel to analytics to automation — we push the boundaries of what contact centre technology can do.

🌏

Local Expertise, Global Scale

We combine deep local market knowledge across APAC with the backing of a global platform and partner ecosystem.

🔒

Trust & Compliance

We build solutions that organisations can trust — secure, compliant, and reliable across every regulatory environment.

🚀

Agility

We move fast, adapt quickly, and stay close to our customers — so they can respond to market changes without missing a beat.

🤲

Partnership

We grow with our partners and customers — building long-term relationships built on shared success, not just transactions.

The Software Platform

Altitude Xperience is an Enghouse Interactive Product

The Altitude Xperience contact centre platform is developed and maintained by Enghouse Interactive — a subsidiary of Enghouse Systems Limited (TSX: ENGH), a publicly traded Canadian enterprise software company.

Enghouse Interactive is a global leader in contact centre technology, serving thousands of organisations across more than 80 countries. With continued R&D investment and a long-term product roadmap, the Altitude Xperience platform is backed by the resources and stability of a publicly listed enterprise software group.

Learn about Enghouse Interactive →

80+

Countries

TSX: ENGH

Publicly Traded

1,100+

Installations

30+

Years R&D

27 Years of Contact Centre Excellence