Speech Analytics & Quality Management
Automatically review 100% of recorded interactions and benefit from deep analysis — sentiment, compliance, keyword spotting, and agent behaviour — at a scale impossible with random sampling.
- Automatic transcription of 100% of voice interactions
- Sentiment analysis across every call
- Keyword and phrase spotting for compliance
- Agent talk/listen ratio and silence detection
- Trend detection — identify emerging issues early
- Export insights to QA, coaching, and reporting workflows
Everything in Speech Analytics
100% Call Analysis
Every call automatically transcribed and analysed — no sampling, no gaps, no guesswork.
Sentiment Analysis
Real-time and historical sentiment scoring per call, agent, team, and campaign.
Keyword Spotting
Define keywords and phrases to monitor for compliance, quality, and trend detection.
Trend Detection
Identify emerging customer issues before they escalate — spotted in the data before they hit the news.
Agent Behaviour
Talk/listen ratio, silence analysis, and interruption detection per agent.
Compliance Monitoring
Flag calls missing mandatory disclosures — automatically routed to QA team.
BI Integration
Export transcripts and analytics to Power BI, Tableau, or any BI platform.
Coaching Triggers
Low sentiment or compliance flags automatically trigger coaching workflows.
Real-Time Alerts
Live alerts when sentiment spikes negatively or compliance keywords are detected.
Turn Every Conversation into Intelligence
Book a personalised demo and see how Altitude Speech Analytics works in your contact centre environment.
