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3rd Party Integrations

Altitude Xperience is an open, standards-based suite that integrates tightly with CRM, workforce optimisation, voice automation, security, and vertical business applications — bringing added value at every step of the customer journey.

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Overview

Open & Standards-Based

Altitude Xperience is a modular solution that adapts to your business needs and leverages existing infrastructure. Certified integrations with leading CRM, WFO, and business application providers give you fast implementation and powerful end-to-end solutions.

Certified connectors for Salesforce, MS Dynamics, SAP & more
CRM, WFO, voice automation, and security integrations
Agents work in their preferred application with full Altitude features
Modular architecture — adapt to your needs, leverage existing infrastructure
Full customer data access and interaction context across systems
Xperience Hub marketplace for solutions, modules & services

CRM Connectors
Certified integrations with Salesforce, MS Dynamics, SAP, Siebel, and other leading CRM platforms.

Business Applications

WFO, voice automation (ASR/TTS), security & compliance, vertical applications, and custom databases.

Xperience Hub

One-stop marketplace for contact centre integrations — solutions, modules, and services for every organisation.

CTI Gateways

Works with Your Existing Telephony

Altitude ships with dedicated, certified CTI gateways for the three leading enterprise PBX platforms — no rip-and-replace required.

Cisco UCM & UCC

Full CTI gateway for Cisco Unified Communications Manager and Unified Contact Center — inbound, outbound, and blended campaigns.

Avaya S8000

Native gateway for the Avaya S8000 voice platform — campaign management, agent scripting, and real-time monitoring without replacing your switch.

Alcatel-Lucent OXE

Certified gateway for Alcatel-Lucent OmniPCX Enterprise — device sync, CTI control, and full campaign management on your existing OXE platform.

Ecosystem

Integration Partners

Connects with the tools your team already uses — no rip-and-replace required.

Salesforce

CRM

MS Dynamics

CRM

SAP CRM

CRM

Siebel

CRM

WFO Tools

Workforce Optimisation

Microsoft Azure

ASR / TTS

Google Cloud

ASR / TTS

Security

Compliance

REST API

Custom Integration

Xperience Hub

Marketplace