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Real-Time Website Chat

Engage website visitors at the moment of intent with live chat. Altitude Chat enables agents to handle multiple simultaneous conversations with AI-powered suggestions and Knowledge Base access.

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Overview

Real-Time Website Chat

Engage website visitors at the moment of intent with live chat. Altitude Chat enables agents to handle multiple simultaneous conversations with AI-powered suggestions and Knowledge Base access.

  • Proactive chat invitations based on visitor behaviour
  • Multi-conversation handling — up to 5 simultaneous chats
  • AI-suggested responses and Knowledge Base quick-text
  • Co-browse capability for guided customer support
  • Full chat transcript saved to customer interaction history
  • Seamless escalation from chat to voice when needed
Altitude Chat
Features

Everything in Chat

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Proactive Chat

Invite visitors to chat based on page behaviour, time on site, and exit intent.

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Multi-Chat

Agents handle up to 5 simultaneous chats — maximising digital channel productivity.

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AI Suggestions

AI suggests responses based on chat context and Knowledge Base content.

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Co-Browse

Agents see and guide the customer's screen directly from the chat interface.

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Full Transcript

Complete chat history saved to the customer profile for continuity.

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Escalate to Voice

Seamlessly escalate from chat to a voice call without losing context.

5x
Chats per Agent
Proactive
Visitor Invitations
AI
Response Suggestions
Zero
Context Lost

See Chat in Action

Book a personalised demo and see how Altitude Chat works in your contact centre environment.

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