Privacy Policy

1. Who We Are

Altitude Software APAC ("Altitude", "we", "our", "us") provides enterprise contact centre solutions across the Asia Pacific region. Our registered office is at Unit 405, 4th Floor, Gallaria Towers, DLF Phase IV, Gurugram – 122022, Haryana, India.

This Privacy Policy explains how we collect and process personal data when you visit our website, use our products, contact us, or engage with us in any capacity.

2. Data We Collect

We may collect the following categories of personal data:

• Identity Data: First name, last name, job title, company name
• Contact Data: Email address, phone number, business address, country
• Professional Data: Industry, number of agents, area of interest, role
• Technical Data: IP address, browser type, device information, pages visited
• Communication Data: Messages, enquiries, and feedback you send us through forms, email, or phone
• Application Data: CV/resume details submitted through our careers page

3. How We Collect Data

We collect personal data through:

• Contact, demo request, and partner application forms on our website
• Career application submissions
• Direct email, phone, or in-person communication
• Cookies and similar tracking technologies on our website
• Third-party platforms such as LinkedIn, trade events, and referrals

4. How We Use Your Data

We process your personal data for the following purposes:

• Responding to your enquiries and requests for demos or information
• Providing, maintaining, and improving our products and services
• Processing partner and career applications
• Sending relevant product updates, event invitations, and industry insights (with your consent)
• Analysing website usage to improve user experience
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Consent: When you submit a form, subscribe to updates, or agree to cookies
• Contractual Necessity: When processing is required to fulfil a contract or pre-contractual request
• Legitimate Interest: When we have a valid business reason, such as improving our services or responding to enquiries
• Legal Obligation: When we are required to process data under applicable law

6. Data Sharing

We do not sell your personal data. We may share data with:

• Enghouse Systems: Our parent company, for internal business purposes
• Service Providers: Trusted third parties who assist with email delivery (Web3Forms), website hosting, analytics, and IT support — bound by confidentiality agreements
• Channel Partners: When you request a demo or service in a region served by an authorised partner, with your consent
• Legal Authorities: When required by law, regulation, or legal process

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Enquiry and demo request data: retained for up to 24 months
• Partner application data: retained for the duration of the partnership plus 12 months
• Career application data: retained for up to 12 months after the recruitment process concludes
• Website analytics data: retained for up to 26 months

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. The types of cookies we use include:

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings at any time.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal obligations
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent
• Grievance Redressal: Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details below.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, regular security audits, and employee training on data protection.

11. International Transfers

Your data may be transferred to and processed in countries outside India, including where Enghouse Systems and our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:

• Altitude Software APAC
• Unit 405, 4th Floor, Gallaria Towers, DLF Phase IV, Gurugram – 122022, Haryana, India
• Email: info@altitudeapac.com
• Website: Contact Us