Cloud Contact Centre

Overview

Enterprise Contact Centre. Zero Infrastructure.

Altitude Cloud Contact Centre delivers the full power of the Altitude Xperience platform — omnichannel, AI, analytics, and workforce management — hosted, managed, and maintained by Altitude. Your team focuses on customers, we handle the infrastructure.

Full omnichannel ACD, IVR, dialler, recording, and analytics
99.99% uptime SLA with geo-redundant hosting
Deploy in 48 hours — no hardware, no IT dependency
Scale up or down instantly — pay for what you use
Automatic updates — always on the latest version
Data residency options — India, Singapore, Australia

Features

Everything Included. Nothing to Manage.

The complete Altitude contact centre platform — hosted, secured, and managed for you.

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Fully Managed Hosting

Altitude hosts, monitors, and manages the platform — security patches, upgrades, and backups all included.

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48-Hour Deployment

Go live in 48 hours — no hardware procurement, no IT setup. Just configure and launch.

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Instant Scalability

Add or remove agent seats in minutes — scale for campaigns, seasonal peaks, or growth without lead time.

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Omnichannel Built-In

Voice, email, chat, WhatsApp, and social — all channels included. No add-ons, no extra modules.

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Enterprise Security

ISO 27001, SOC 2, and PCI DSS compliant hosting. Data encrypted at rest and in transit.

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Data Residency

Choose data residency in India, Singapore, or Australia — meets RBI, MAS, and APRA requirements.

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Always Up to Date

Automatic platform upgrades — your team always has the latest features without disruptive upgrade projects.

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Built-In Analytics

Real-time dashboards, historical reports, speech analytics, and AI quality management — all included.

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24/7 Support

Dedicated support team available 24/7 — SLA-backed response times for every severity level.

Hosting Infrastructure

Built on Microsoft Azure & CtrlS Data Centres

Enterprise-grade cloud hosting that combines the global scale of Microsoft Azure with the in-country resilience of CtrlS — India's only Rated-4 (Tier-4) certified data centre network.

Microsoft Azure Platform

Hosted on Microsoft Azure for hyperscale elasticity, global availability zones, and enterprise SLAs — backed by Microsoft's continuous security and compliance investment.

CtrlS Tier-4 Data Centres

In-country hosting at CtrlS — Asia's largest Rated-4 data centre operator, with fault-tolerant N+N redundancy and a 99.995% uptime design across Mumbai, Hyderabad, Bengaluru, and Noida.

Data Residency in India

Keep customer data within Indian borders to meet RBI, IRDAI, and DPDP Act requirements — with regional options across Singapore and Australia for APAC deployments.

Certified & Compliant

Hosting infrastructure aligned to ISO 27001, PCI DSS, and SOC 2 standards — with data encrypted at rest and in transit across both Azure and CtrlS environments.

Disaster Recovery & Redundancy

Geo-redundant architecture with active failover and DR-as-a-Service — your contact centre keeps running through outages, with no single point of failure.

Elastic Scale on Demand

Azure's hyperscale backbone lets you add capacity for seasonal peaks or campaign surges in minutes — then scale back down, paying only for what you use.

How It Works

From Sign-Off to Live in 48 Hours.

Altitude Cloud eliminates the months-long infrastructure projects that delay traditional contact centre deployments. We provision, configure, and hand over a fully working contact centre — your team just logs in and starts working.

Altitude provisions your cloud environment within 24 hours
Configuration, routing, and IVR set up by our team
Agent training delivered remotely — ready in 48 hours
Go live — agents log in from any browser, anywhere
Altitude monitors 24/7 — you focus on your customers

Day 1: Provisioning

Your cloud environment provisioned and secured. Routing, IVR, and agents configured by Altitude's team.

Day 2: Training & Testing

Remote agent training, UAT testing, and supervisor dashboard walkthrough. Ready to go live.

Day 2 Onwards: Live

Agents log in from any browser. Altitude monitors platform 24/7. You scale as needed, we handle everything else.

Integrations

Works With What You Already Have

Altitude Cloud integrates with your existing CRM, telephony, and business systems out of the box.

Salesforce

CRM

MS Dynamics

CRM

SAP CRM

CRM

MS Teams

Collaboration

SIP Trunking

Telephony

WhatsApp Business

Messaging

Power BI / Tableau

Analytics

REST API

Custom