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Business Messaging on WhatsApp

With over 500 million users in India alone, WhatsApp is the preferred messaging channel for millions of customers. Altitude integrates WhatsApp Business API directly into the agent desktop.

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Overview

Business Messaging on WhatsApp

With over 500 million users in India alone, WhatsApp is the preferred messaging channel for millions of customers. Altitude integrates WhatsApp Business API directly into the agent desktop.

  • Official WhatsApp Business API integration
  • Inbound and outbound messaging from agent desktop
  • Automated responses and bot-assisted first response
  • Seamless handoff from WhatsApp bot to human agent
  • Message history and context available across all channels
  • Proactive notifications with opt-in compliance built in
Altitude Whatsapp
Features

Everything in WhatsApp

📱

WhatsApp API

Official WhatsApp Business API — compliant, reliable, and scalable.

🤖

Bot First

Bots handle FAQs and routine queries; transfer to agent with full context when needed.

📣

Proactive Notifications

Send order updates, reminders, and alerts proactively via WhatsApp.

🔀

Agent Handoff

Seamless bot-to-agent transfer — customer never needs to repeat themselves.

🌐

Omnichannel

WhatsApp history synced across all channels — voice, email, and chat in one view.

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Opt-In Compliance

Full consent management and opt-in tracking for outbound WhatsApp messaging.

500M+
WhatsApp Users in India
24/7
Bot Coverage
Zero
App Switching
100%
Context Preserved

See WhatsApp in Action

Book a personalised demo and see how Altitude WhatsApp works in your contact centre environment.

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