Identify Every Customer Before They Speak
Altitude Customer Identification recognises customers the moment they make contact — via phone number, login, or prior interaction data — surfacing their full history and profile to the agent instantly.
- CLI (caller line identification) for voice interactions
- Login-based identification for digital channels
- Customer profile surfaced automatically on every interaction
- Full interaction history available to agents before they answer
- CRM record auto-popped from Salesforce, SAP, or Dynamics
- VIP and priority customer flagging and routing
Everything in Customer Identification
CLI Recognition
Identify voice callers instantly from their phone number — before the agent answers.
Profile Pop
Full customer profile and CRM record surfaced automatically on every interaction.
Full History
Every previous interaction — across all channels — visible to the agent instantly.
VIP Flagging
High-value customers flagged and routed to dedicated agents automatically.
CRM Integration
Auto-pop from Salesforce, SAP, Dynamics, and any CRM via open APIs.
Cross-Channel
Customer recognised whether they call, email, chat, or message on WhatsApp.
See Customer Identification in Action
Book a personalised demo and see how Altitude Customer Identification works in your contact centre environment.
