Know your customers the moment they reach out — across every channel. Altitude Identify captures, recognises, and connects interactions from voice, email, chat, WhatsApp, social media, and more into a single omnichannel view.
Altitude Identify is the foundation of the Altitude Xperience platform. It ensures that every interaction — regardless of where it originates — is captured, contextualised, and made available to agents and supervisors in real time.
Whether a customer calls, emails, chats, messages on WhatsApp, or engages on social media, Altitude Identify recognises them, retrieves their history, and routes the interaction to the right resource.
Manage all incoming and outgoing calls — handled by human agents, bots, or both — in a seamlessly blended environment. Altitude Voice delivers significant productivity improvements with intelligent call handling and real-time context.
Altitude Email enables contact centres to handle high volumes of inbound email efficiently, with intelligent routing, automated responses, and agent-assisted replies — all within the unified agent desktop.
Engage website visitors at the moment of intent with live chat. Altitude Chat integrates directly into your website, enabling agents to handle multiple simultaneous conversations with AI-powered suggested responses and Knowledge Base access.
With over 500 million users in India alone, WhatsApp is the preferred messaging channel for millions of customers. Altitude integrates WhatsApp Business API directly into the agent desktop — giving agents one unified view across every channel.
A complete omnichannel identification layer — ensuring every customer is known, every interaction is captured, and every agent is equipped with full context.
Blended call handling with IVR, skills-based routing, and seamless bot-to-agent handoff.
Intelligent email routing, template responses, SLA tracking, and Knowledge Base-assisted replies.
Proactive website chat with multi-conversation handling and co-browse support.
Official WhatsApp Business API integration with bot and agent-assisted messaging.
Unified inbox for Twitter, Facebook, Instagram — monitor, route, and respond from one desktop.
Full customer history and context preserved when customers switch between any channels.
Identify customers before they speak — via number, login, or prior interaction data.
Real-time data sync with Salesforce, Dynamics, SAP, and custom CRM systems via open APIs.
Book a personalised demo and see how Altitude Identify unifies every customer channel in a single, intelligent platform.
Monitor & Engage on Social Channels
Altitude Social brings social media interactions — Twitter, Facebook, Instagram, and more — into the contact centre. Agents can monitor brand mentions, respond to comments and messages, and handle social cases from the same unified desktop.
- Unified social media inbox alongside voice, chat, and email
- Brand monitoring for mentions, hashtags, and direct messages
- Intelligent routing of social interactions to trained agents
- Case creation and escalation from social interactions
- Social interaction history linked to the customer profile
Explore Social Media →