Altitude Voice Portal enables customer self-service, optimises service levels, and reduces average call resolution time. Seamlessly transfer calls from self-care to assisted service with full context.
Altitude Voice Portal answers calls, gathers valuable information, and routes to the most appropriate agent. It leverages self-service data for intelligent, skills-based routing based on customised business rules.
Intelligent voice automation that optimises service levels and empowers customers.
Route calls to the best agent based on skills, language, customer value, and real-time availability.
Replace human agents with IVR for notifications, surveys, and reminders — deploy new campaigns in minutes.
Hold the customer's place and call back automatically — reducing abandonment and improving satisfaction.
Full call context transfers when escalating from self-service to a human agent — no repetition needed.
Deploy new IVR campaigns quickly — record a message and start calling customers within hours, not weeks.
Altitude Xperience unified routing applies intelligent rules to both inbound and outbound calls.
Book a personalised demo and discover how Altitude can transform your contact centre operations.