Power multi-client BPO operations with flexible configuration, real-time performance dashboards, and the scalability to handle thousands of agents across multiple campaigns simultaneously.
Running a BPO means juggling multiple clients, campaigns, and compliance requirements — all at once. Altitude gives you a single platform that flexes to every client's needs while giving you centralised control.
Every feature you need to run a high-performance, multi-client BPO on a single platform.
Fully isolated client environments on a single platform — separate routing, reporting, and branding per client.
Real-time and historical dashboards per client — share live performance data directly with your customers.
Launch new client campaigns in hours, not weeks — with pre-built templates for common BPO use cases.
Route agents seamlessly between inbound and outbound campaigns based on real-time workload and priority.
Built-in PCI DSS, GDPR, and DPDP Act compliance tools — protect client data across every campaign.
Integrate with Teleopti WFM for precise agent scheduling, forecasting, and adherence across all campaigns.
From inbound customer service to complex outbound sales — Altitude powers every BPO use case.
Handle high-volume inbound queries across voice, chat, and email with intelligent routing and IVR deflection.
predictive dialling, campaign management, and compliance controls for outbound sales and debt collection.
Manage chat, email, social, and WhatsApp interactions alongside voice in a unified agent desktop.
100% call recording, AI quality scoring, and agent coaching workflows to maintain client SLAs.
See how Altitude can help you win more clients, reduce costs, and deliver measurable performance improvements.