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Real-Time Monitoring, Reporting & Agent Motivator

Ensure your contact centre runs smoothly with real-time analytics, comprehensive reporting, and empowered agents who can see their performance live.

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Overview

See Everything. Act Instantly.

Altitude Agent Motivator and Management Portal give supervisors, managers, and agents live visibility of every KPI that matters — queue status, agent performance, SLA adherence, and team rankings — all in real time.

  • Live contact centre dashboards for supervisors and managers
  • Personal performance views for every agent on their desktop
  • 200+ KPIs available across voice, digital, and back-office
  • Role-based views — agents see their data, supervisors see the team
  • Proactive alerts when thresholds are breached
  • Scheduled and on-demand historical reporting
Altitude Agent Motivator — Agents leaderboard with live performance rankings
Features

Monitor, Report & Motivate

Everything you need to keep your contact centre running at peak performance — for supervisors, managers, and agents alike.

📊

Real-Time Dashboards

Live queue status, agent activity, SLA adherence, and KPIs — updated every second across all channels.

👤

Role-Based Views

Agents see their own metrics, supervisors see their team, managers see the operation — right information to the right person.

🔔

Proactive Alerts

Threshold-based alerts notify supervisors the moment a KPI breaches — enabling immediate corrective action.

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Agent Leaderboard

Team rankings displayed live on agent desktops and wallboards — driving healthy competition and engagement.

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Historical Reporting

200+ out-of-the-box report templates covering agents, campaigns, queues, and contacts — with custom builder support.

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Scheduled Reports

Generate and distribute reports automatically on a schedule — daily, weekly, or monthly — direct to email or BI tools.

🖥️

Wallboard Integration

Push live metrics to wall-mounted screens across the contact centre floor for team-wide visibility.

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Excel & BI Export

Export any report to Excel or connect to Power BI, Tableau, or any BI tool via web services.

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Goal Tracking

Set daily, weekly, and monthly targets per agent and team — performance tracked live against each goal.

200+
KPIs Available
Live
Real-Time Dashboards
Auto
Scheduled Reports
30%
Agent Productivity Gain
How It Works

Visibility That Drives Performance.

When agents can see their own performance in real time — calls handled, quality scores, CSAT ratings, and team rankings — they become self-motivated to improve. Supervisors can act immediately when issues arise, rather than discovering them hours later in a report.

  • Agents log in — personal KPI dashboard loads automatically
  • Live metrics update every second on agent desktop
  • Team leaderboard refreshes throughout the day
  • Supervisor receives alert when SLA is at risk
  • End of day reports auto-generated and distributed
Agent View
Every agent sees their calls handled, quality score, CSAT, and team ranking — live on their desktop throughout the day.
Supervisor View
Live queue status, agent states, and SLA adherence — with instant alerts when anything goes off target.
Manager View
Historical reports, trend analysis, and scheduled distributions — full operational intelligence at the management level.

Empower Your Contact Centre Team

Combine real-time monitoring, comprehensive reporting, and agent motivation for peak performance across your entire operation.

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