Altitude Workflow

Automate & Integrate End-to-End Processes

Altitude Workflow completely automates and integrates business processes from end to end to increase efficiency and minimise errors. Extend the contact centre policies to your company by joining all departments and unifying the front office and the back office.

Linking different processes and bridging the gap between departments, resources, databases, and more gives your company a single view and platform of business-related issues. It aggregates all applications and databases and provides a unique interface to the agent, guaranteeing the correct exchange of information between human agents, virtual agents, and customers.

• Unify and automate every step — from definition to execution
• Easily view all tasks, see where a process got stuck, and who is responsible
• Simple, intuitive process design using Altitude Scripting Studio
• Changes to processes are one click away, on the fly, with no significant effort