Surveys, NPS & Customer Feedback
Close the customer feedback loop automatically. Altitude Surveys triggers post-interaction surveys via IVR, SMS, email, or WhatsApp — linking CSAT and NPS scores directly to agent and team performance.
- Automatic post-interaction survey triggers across all channels
- Voice (IVR), SMS, email, and WhatsApp delivery
- NPS, CSAT, FCR, and custom question types
- Real-time score dashboards linked to agent views
- Trend analysis and benchmarking over time
- Flag detractors for immediate follow-up
Everything in Surveys & NPS
NPS Tracking
Net Promoter Score tracked per interaction, agent, team, and channel in real time.
CSAT Surveys
Post-interaction satisfaction surveys delivered automatically after every resolved contact.
FCR Measurement
First Contact Resolution tracking — know if customers are calling back for the same issue.
Omnichannel Delivery
Survey via IVR voice, SMS, email, or WhatsApp — whichever channel the customer just used.
Detractor Alerts
Negative NPS responses automatically flagged for immediate follow-up by the team.
Trend Analysis
Track satisfaction scores over time — by agent, team, channel, campaign, or product.
Agent Linkage
Every survey response linked to the agent who handled the interaction for coaching context.
Custom Questions
Add your own survey questions alongside NPS and CSAT for deeper customer insight.
BI Export
Export survey data to Excel, Power BI, or any BI tool for deeper analysis.
Listen to Every Customer. Act on Every Score.
Book a personalised demo and see how Altitude Surveys & NPS works in your contact centre environment.
