Deliver excellent email service with message filtering, intelligent routing, and a unified queue. Agents access the complete customer record with pre-defined templates for fast, consistent responses.
Deliver excellent email service using message filtering, intelligent routing, and a unified queue integrated with your complete customer record.
Altitude Email delivers an excellent service for email by using features such as message filtering, intelligent routing, and unified queue. Emails are delivered to agents automatically or by request, according to contact centre policies, such as intelligent routing or priorities.
Email authoring supports both plain text and HTML, with email templates that can be customised to match your brand and communication standards.
Pre-defined email templates with placeholders and fill-in-the-blanks that automatically display customer data such as name — improving agent performance, efficiency, and customer service.
Give agents everything they need to respond quickly and consistently — complete customer records, interaction history, and an integrated knowledge base.
Altitude Agent Desktop gives agents access to the complete record of the customer, previous interactions, data from other enterprise applications, and an integrated knowledge base.
Altitude Agent Desktop gives agents access to the complete record of the customer, previous interactions, data from other enterprise applications, and an integrated knowledge base that allows agents to quickly and easily respond to customer inquiries using pre-defined email templates.
Placeholders and fill-in-the-blanks automatically display customer data, such as name, that agents can use to improve performance, efficiency, and customer service.