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Intelligent Email Management

Handle high volumes of inbound email efficiently with intelligent routing, automated responses, agent-assisted replies, and SLA tracking — all within the unified agent desktop.

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Overview

Intelligent Email Management

Handle high volumes of inbound email efficiently with intelligent routing, automated responses, agent-assisted replies, and SLA tracking — all within the unified agent desktop.

  • Automatic email classification and routing by topic
  • Template-based responses for fast consistent replies
  • SLA tracking with escalation alerts
  • Agent-assisted drafting with Knowledge Base suggestions
  • Full email history linked to customer profile
  • Integrated across all channels in one agent desktop
Altitude Email
Features

Everything in Email

✉️

Smart Routing

Auto-classify and route emails by topic, intent, and customer value.

📝

Template Responses

Agent-ready response templates for fast, consistent, on-brand replies.

⏱️

SLA Tracking

Real-time SLA countdown with escalation alerts before targets are breached.

📚

Knowledge Base

Suggested responses from Knowledge Base surface automatically as agents type.

🔗

CRM Integration

Customer history and CRM data available alongside every email in one view.

📊

Email Analytics

Track volumes, response times, resolution rates, and agent performance by email.

Auto
Email Classification
SLA
Tracked & Alerted
100%
History Available
1 Desktop
All Channels

See Email in Action

Book a personalised demo and see how Altitude Email works in your contact centre environment.

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