Route every interaction to the right agent, at the right time, on the right channel. Altitude Distribute combines intelligent routing, workflow automation, unified queuing, and outbound dialling to maximise contact centre efficiency.
Get every customer to the right agent first time. Altitude Routing uses skills, language, priority, customer value, and real-time availability to make the optimal routing decision — across every channel simultaneously.
Altitude Unified Queue manages all interaction types — voice, email, chat, WhatsApp, social, and tasks — in a single prioritised queue. Agents handle the most important interaction next, regardless of channel, eliminating siloed workloads.
Altitude Dialling maximises agent talk time and campaign performance with predictive, progressive, and preview dialling modes — all with built-in compliance controls for TRAI DND, DPDP Act, and international regulations.
Altitude Workflow automates the tasks that follow every customer interaction — case creation, follow-up scheduling, approvals, and escalations — ensuring nothing falls through the cracks and every commitment is kept.
Altitude Scripting Studio is a drag-and-drop visual environment for designing agent scripts, IVR flows, routing rules, and bot conversation flows — all in one place, no development resources required.
Intelligent distribution of every interaction — ensuring the right resource handles the right interaction at the right time.
Route by language, skills, customer value, and channel — first-call resolution every time.
Single priority queue across all channels — blended agents, no idle time.
AI-driven outbound dialling maximising agent talk time and campaign connect rates.
Automated post-interaction tasks, approvals, and escalations with CRM integration.
Visual flow builder for agent scripts, IVR, bots, and routing — no coding needed.
AI-powered call classification and tagging for smarter routing and reporting.
Upload, segment, scrub, and manage outbound contact lists with DND compliance.
Offer customers a callback instead of waiting — reduce abandonment, improve CSAT.
Book a personalised demo and see how Altitude Distribute routes every interaction to the right agent — every time.