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True Omnichannel Customer Engagement

Altitude Omnichannel unifies every customer channel — voice, email, chat, WhatsApp, social, and SMS — into a single agent desktop with shared customer history and seamless context transfer.

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Overview

True Omnichannel Customer Engagement

Altitude Omnichannel unifies every customer channel — voice, email, chat, WhatsApp, social, and SMS — into a single agent desktop with shared customer history and seamless context transfer.

  • Single agent desktop for all channels
  • Full customer interaction history across every channel
  • Seamless context transfer when customers switch channels
  • Skills-based routing across all channels simultaneously
  • One queue — the most important interaction handled next
  • Open APIs for integration with any CRM or business system
Altitude Omnichannel — Voice, Email, Instant Messaging, Social Messaging channels
Features

Everything in Omnichannel

🌐

Unified Desktop

All channels — voice, email, chat, WhatsApp, social — in one agent workspace.

📋

Shared History

Full customer history across every channel visible to agents in real time.

🔀

Context Transfer

Customer switches channel — agent sees the full history without asking them to repeat.

🎯

Cross-Channel Routing

Route the right interaction to the right agent regardless of which channel it came from.

⚡

Single Queue

One priority queue across all channels — most important interaction handled next.

🔗

CRM Integration

Real-time sync with Salesforce, Dynamics, SAP, and any CRM via open APIs.

7+
Channels Unified
360°
Customer View
Zero
Context Lost
1
Agent Desktop

See Omnichannel in Action

Book a personalised demo and see how Altitude Omnichannel works in your contact centre environment.

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