Company Overview

27 Years of Contact Centre Excellence

Altitude Software is a global leader in contact centre solutions — helping organisations across 80 countries deliver exceptional customer experiences through intelligent, omnichannel technology.

Built on a Simple Belief

Founded in 1993, Altitude Software was built on a single conviction — that technology should bring companies and their customers closer together. Not just connect them, but genuinely understand and serve them.

Over 27 years, we've grown from a pioneering contact centre software company into a global platform trusted by over 1,100 organisations worldwide — from ambitious SMBs to Fortune 500 enterprises.

Our APAC operations, headquartered in Gurugram, India, serve customers across South Asia, Southeast Asia, Australia, and the Middle East — with local expertise backed by a global platform.

  • Founded 1993 — over 27 years of innovation
  • 1,100+ live installations across 80 countries
  • APAC headquarters in Gurugram, India
Our Journey
1993
Founded in Lisbon, Portugal
Altitude Software launched with a vision to transform customer service through intelligent technology.
2000s
Global Expansion
Expanded across Europe, Latin America, and Africa — building a partner network in 80+ countries.
2010s
APAC Operations Launch
Established APAC headquarters in Gurugram, India — dedicated to South Asia, SEA, and ANZ markets.
2018
Acquired by Enghouse Systems
Joined the Enghouse family, accelerating product development, platform capabilities, and global reach.
Today
Enterprise Call Centre Leader
Delivering next-generation omnichannel contact centre solutions across APAC and globally.
1,100+
Live Installations
80
Countries
12
Global Offices
27
Years Experience
50+
Industry Awards

What We Stand For

Our values guide everything we do — from how we build products to how we serve our customers and partners.

🤝

Customer First

Every decision we make starts with the question: does this make it easier for our customers to serve their customers better?

💡

Continuous Innovation

We never stop improving. From omnichannel to analytics to automation — we push the boundaries of what contact centre technology can do.

🌏

Local Expertise, Global Scale

We combine deep local market knowledge across APAC with the backing of a global platform and partner ecosystem.

🔒

Trust & Compliance

We build solutions that organisations can trust — secure, compliant, and reliable across every regulatory environment.

🚀

Agility

We move fast, adapt quickly, and stay close to our customers — so they can respond to market changes without missing a beat.

🤲

Partnership

We grow with our partners and customers — building long-term relationships built on shared success, not just transactions.

Let's Build Something Great Together

Whether you're a customer, partner, or future team member — we'd love to connect with you.

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