Industry

Contact Centre Solutions for Business Process Outsourcers

Power multi-client BPO operations with flexible configuration, real-time performance dashboards, and the scalability to handle thousands of agents across multiple campaigns simultaneously.

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Overview

Built for BPO Complexity

Running a BPO means juggling multiple clients, campaigns, and compliance requirements — all at once. Altitude gives you a single platform that flexes to every client's needs while giving you centralised control.

Multi-tenant configuration — one platform, many clients
Campaign-level branding, scripts, and routing
Real-time and historical reporting per client
Agent scheduling across multiple campaigns
PCI DSS and GDPR compliance built in
Rapid onboarding for new client campaigns

Features

Purpose-Built for BPO Operations

Every feature you need to run a high-performance, multi-client BPO on a single platform.

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Multi-Tenant Platform

Fully isolated client environments on a single platform — separate routing, reporting, and branding per client.

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Client-Level Reporting

Real-time and historical dashboards per client — share live performance data directly with your customers.

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Rapid Campaign Setup

Launch new client campaigns in hours, not weeks — with pre-built templates for common BPO use cases.

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Blended Routing

Route agents seamlessly between inbound and outbound campaigns based on real-time workload and priority.

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Compliance Management

Built-in PCI DSS, GDPR, and DPDP Act compliance tools — protect client data across every campaign.

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WFM Integration

Integrate with Teleopti WFM for precise agent scheduling, forecasting, and adherence across all campaigns.

Use Cases

BPO Solutions for Every Campaign

From inbound customer service to complex outbound sales — Altitude powers every BPO use case.

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Inbound Customer Service

Handle high-volume inbound queries across voice, chat, and email with intelligent routing and IVR deflection.

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Outbound Sales & Collections

predictive dialling, campaign management, and compliance controls for outbound sales and debt collection.

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Digital & Omnichannel

Manage chat, email, social, and WhatsApp interactions alongside voice in a unified agent desktop.

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Quality Monitoring

100% call recording, AI quality scoring, and agent coaching workflows to maintain client SLAs.