MS Teams Integration | Altitude Software APAC

Overview

Your Contact Centre, Inside Teams

Altitude for Microsoft Teams embeds the full contact centre experience directly within the Teams interface. Agents handle calls, chats, and customer interactions without ever leaving Teams — reducing training time and improving focus.

Native Teams app — no separate desktop client needed
Inbound and outbound voice calls within Teams
Real-time agent status and presence synchronisation
CRM data surfaced directly in the Teams call panel
Supervisor monitoring and coaching via Teams
Microsoft Certified contact centre solution

Features

Everything Inside One Interface

The full Altitude contact centre — routing, recording, analytics, and coaching — all accessible within Microsoft Teams.

📞

Voice in Teams

Make and receive contact centre calls directly within Teams — no separate diallers or softphones needed.

💬

Chat & Messaging

Handle customer chats, emails, and social messages from the Teams interface alongside your voice calls.

👁️

Supervisor Tools

Live monitoring, whisper coaching, and barge-in — all within the Teams environment, no separate console.

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Real-Time Dashboards

Wallboards, queue stats, and agent performance metrics embedded in Teams tabs for instant visibility.

🔗

CRM Integration

Customer records and interaction history surface automatically on incoming contacts — no toggling windows.

🔄

Presence Sync

Agent availability in Altitude automatically syncs with their Teams presence status — always accurate.

🎙️

Call Recording

100% call recording with PCI DSS compliance — fully integrated with Altitude Quality Management.

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Microsoft Certified

Altitude is a certified Microsoft Teams contact centre solution — validated and supported by Microsoft.

☁️

Cloud Native

Fully cloud-hosted — no on-premise infrastructure required. Deploy in days alongside your existing M365 tenant.

How It Works

One App. Zero Switching.

Altitude integrates directly into Teams as a certified contact centre application. Agents pin it to their Teams sidebar — and from that moment, everything happens in one place. No training on new tools. No window switching. Just better focus.

Install from Microsoft AppSource or your admin deploys centrally
Agent pins the Altitude tab to Teams sidebar
Inbound calls, chats, and tasks arrive directly in Teams
CRM record auto-pops on every interaction
Supervisor monitors team in real time via Teams dashboard

Agent Experience

Calls, chats, CRM data, and scripts — all inside Teams. Zero app switching, maximum focus.

Supervisor Console

Monitor all agents, queues, and live calls from a Teams tab — barge in or whisper coach without leaving.

Admin & Reporting

Configure routing, view historical reports, and manage agents — all through the Teams admin experience.

Integrations

Works With Your Existing Stack

Altitude for Teams connects with the CRM, telephony, and business tools your team already uses.

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Microsoft 365

Collaboration

🔷

MS Dynamics

CRM

☁️

Salesforce

CRM

🟣

SAP CRM

CRM

🔊

Azure Voice

Telephony

🎙️

Recording & QM

Quality

📊

Power BI

Analytics

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REST API

Custom

Contact Centre Inside Microsoft Teams