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Conversational AI Voicebot

Replace traditional IVR menus with a natural, conversational AI that understands what customers say — and responds intelligently, 24/7, without a single button press.

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Overview

Conversations, Not Menus.

Altitude AI Voicebot uses advanced ASR and NLU to understand customers in natural language — no "Press 1 for billing." Customers speak naturally, the voicebot understands, and resolves or routes instantly. Available 24/7 in 30+ languages.

  • Natural language understanding — no menu navigation
  • ASR (speech-to-text) in 30+ languages including Indian regional languages
  • Handles collections, surveys, appointment reminders, and FAQs
  • Seamless handoff to human agent with full conversation context
  • Outbound voicebot for proactive customer engagement
  • Real-time CRM integration for personalised responses
Altitude AI Voicebot — NLU Conversation Flow
Features

Voice AI That Actually Understands

Beyond menus and keywords — a voicebot that holds real conversations and resolves customer queries intelligently.

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Natural Language ASR

Advanced speech recognition understands customers in natural language — accents, regional dialects, and abbreviations included.

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Intent Recognition

NLU engine identifies customer intent from natural speech and maps it to the right resolution flow instantly.

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Outbound Voicebot

Proactively call customers for collections, appointment reminders, surveys, and service notifications — at scale.

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30+ Languages

Hindi, Tamil, Telugu, Kannada, Bengali, Mandarin, Arabic, and more — serve customers in their preferred language.

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Smooth Agent Handoff

When the voicebot reaches its limit, it transfers to the right human agent with the full conversation context.

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Live CRM Integration

Pulls real-time data from Salesforce, SAP, and internal databases to personalise every voicebot conversation.

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Conversation Analytics

Track resolution rates, containment, sentiment, and drop-off by intent — optimise flows continuously.

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Secure & Compliant

PCI DSS compliant payment handling, RBI and TRAI compliant outbound calling, and full call recording.

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Fast Deployment

Pre-built conversation templates for collections, BFSI, telecom, and retail — go live in weeks.

70%
Call Containment
24/7
Always Available
30+
Languages
3×
Faster Resolution
How It Works

Speak Naturally. Resolve Instantly.

The Altitude Voicebot answers the call, greets the customer by name, understands what they need from natural speech, and resolves it — or connects to a human agent seamlessly when needed. No menus, no confusion.

  • Customer calls — voicebot answers instantly in chosen language
  • ASR transcribes speech; NLU identifies intent in real time
  • CRM data personalises the response with live account information
  • Query resolved, or escalated to agent with full transcript
  • Outbound: voicebot calls customers proactively for collections & reminders
Listen & Understand
ASR transcribes speech in real time. NLU identifies intent from natural language — not keywords.
Personalise & Resolve
CRM data pulled in real time — voicebot addresses customer by name and provides account-specific answers.
Escalate Intelligently
70% contained by the voicebot. 30% escalated to agent with full transcript and intent — zero repetition.

Let AI Handle the Routine Calls

See how Altitude AI Voicebot can contain 70% of your inbound calls — freeing agents for high-value interactions.

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