Measure > Speech Analytics
Speech Analytics & Quality Management
Automatically review 100% of recorded interactions and benefit from deep analysis that would never be possible with traditional random sampling.
Automatically review 100% of recorded interactions and benefit from deep analysis that would never be possible with traditional random sampling.
Traditional quality management reviews only 1-2% of interactions. Altitude Speech Analytics reviews 100% — giving you complete visibility into every customer conversation.
Scan voice and text interactions for important keywords and indicators. Reveal the true sentiment of both customer and agent in real-time.
Detect silence, pauses, or holds attributable to potential workflow issues — valuable information to improve customer experience.
Generate alerts for agents and supervisors about customer "churn risk" language or urgent situations as they happen.
Cloud-based speech intelligence to drive agent productivity, operations efficiency and improved customer engagement.
Altitude Speech Analytics enables contact centres to automatically review 100% of recorded interactions and benefit from deep analysis that would never be possible with traditional random sampling.
This solution scans voice and text interactions for important keywords and indicators, reveals the true sentiment of both customer and agent, and allows you to identify issues that the organisation would not know to look for.
Detects workflow issues and valuable information that can be used to improve customer experience and satisfaction. Supports 30+ languages and 40+ dialects with automatic speaker identification.
Transform your contact centre from reactive to proactive with intelligent speech analytics that work 24/7 across all your recorded interactions.
Automatically evaluate agents using AI-powered scorecards. Focus supervisor efforts on enhancing agent training and improving customer experiences rather than manual evaluation.
Altitude Speech Analytics is a valuable piece in the quality assurance and quality management strategy of your customer care centre. By allowing you to generate alerts and capture behaviours, you can take immediate action to improve service quality.
Works seamlessly with Altitude QMS to provide a complete quality management ecosystem — from recording to analysis to action.
Convert audio recordings into searchable text and analyse all customer conversations across channels.
Transcribe audio recordings into searchable text with high accuracy. Supports 30+ languages and 40+ dialects with automatic speaker identification.
Powerful indexing engine enables searching through all text and transcribed interactions for specific keywords or phrases. Save searches for quick access.
Identify specific patterns within text content and trigger predetermined actions. Set flags or alerts based on matched content automatically.