CoBrowse | Altitude Software APAC

Overview

No More "Can You Describe What You See?"

Altitude CoBrowse enables agents to see exactly what the customer sees on their screen — web or mobile — in real time. Agents annotate, guide, and resolve without the customer needing to install anything.

Real-time screen sharing — zero customer setup required
Agent highlights, annotates, and draws directly on screen
Sensitive fields automatically masked for security
Works across web browsers and native mobile apps
One-click escalation from voice, chat, or email
Full audit trail of every CoBrowse session

Features

Everything Agents Need to Guide Visually

From real-time screen sharing to secure data redaction — a complete visual support toolkit built into your Altitude platform.

🖥️

Web & Mobile CoBrowse

Support customers across web browsers and native mobile apps — pixel-perfect screen sharing with touch event sync.

✏️

Interactive Annotations

Draw, highlight, and point directly on the customer's screen with real-time annotations that guide step by step.

🔒

Automatic Data Redaction

Sensitive fields — passwords, card numbers, PII — masked automatically. Private-by-default with granular controls.

🔀

One-Click Escalation

Escalate from chat, voice, or email to a CoBrowse session instantly — full conversation context preserved.

🖱️

Remote Control

Agents can scroll, click, and navigate on behalf of the customer — with explicit customer permission at all times.

📊

Session Analytics

Track session duration, resolution rates, and CSAT tied to each CoBrowse interaction for continuous improvement.

🔗

Native Integration

Built into the Altitude agent desktop — no separate tool to open. One click from any active interaction.

📱

Mobile App Support

CoBrowse works inside your branded iOS and Android apps — guide customers through your mobile experience.

🌐

No Plugin Required

Customers don't download or install anything — CoBrowse runs directly in their browser or app via a lightweight SDK.

How It Works

From "I Can't Find It" to "Problem Solved" in Seconds.

CoBrowse starts in one click from an active call or chat. The customer taps Allow — and instantly the agent can see their screen, annotate, and guide them to resolution without any friction.

Agent clicks "Start CoBrowse" from the agent desktop
Customer receives a permission prompt — taps Allow
Agent sees customer screen in real time immediately
Agent annotates, draws, and points to guide resolution
Session ends — full transcript and recording saved automatically

Step 1 — Initiate

Agent clicks "CoBrowse" from any active voice, chat, or email interaction. Customer receives a permission request.

Step 2 — Connect

Customer taps Allow — agent instantly sees their screen. Sensitive fields are automatically masked before the agent can view.

Step 3 — Resolve

Agent annotates and guides — customer follows visually. Issue resolved in seconds. Session saved with full audit trail.

See What Customers See. Resolve Instantly.