A user-friendly, graphical script development environment. Define new scripts or edit existing ones — from the simplest to the most complex — on the fly, in just a few clicks.
Altitude Scripting Studio is a graphical, user-friendly script development environment that enables non-technical users to quickly define new scripts or edit existing ones — from the simplest to the most complex — in just a few clicks.
Script design and editing requires the user to only drag and drop graphical elements. New users can take advantage of pull-down menus, on-screen buttons, pop-up windows, inheritance mechanisms, and fill-in-the-blank parameters. Advanced users can leverage modules, built-in controls, subroutines, functions, event handling, and sophisticated data structures.
Design agent scripts, IVR flows, routing rules, bot logic, and workflow processes in a single unified environment.
Guide agents through complex interactions with dynamic, context-aware scripts that adapt in real-time.
Design sophisticated self-service menus and call routing trees with visual drag-and-drop tools.
Build skills-based, priority-driven routing logic that ensures every interaction reaches the right agent.
Create intelligent bot conversation flows with escalation paths and seamless handoff to human agents.
Orchestrate multi-step business processes that span departments, systems, and teams.
Configure templates and modules once and reuse across campaigns and projects to accelerate delivery.
Book a personalised demo and discover how visual scripting can accelerate your contact centre operations.