Accurately classify unsuccessful calls as voicemail, answering machine, fax, invalid, rejected, and more. Only human-answered calls reach your agents — keeping productivity at its peak.
To achieve the highest predictive dialling performance, Altitude Dialer classifies calls that were not connected to agents — also called unsuccessful calls. Call classification is usually provided by the telephony switch; however, switch classification is very limited, typically only classifying calls as busy or no answer.
Altitude Dialer accurately classifies unsuccessful calls as voicemail, busy, no answer, answering machine, fax, invalid, rejected, and more. Calls that are not answered by human contacts are not transferred to an agent, helping to maintain high productivity levels.
Confirmed human contact — transferred to the next available agent for a live conversation.
Detected and filtered automatically so agents only handle live human interactions.
Machine tones detected and classified instantly — no agent time wasted on non-voice endpoints.
Standard telephony outcomes accurately classified and scheduled for retry based on campaign rules.
Disconnected numbers, invalid formats, and rejected calls identified and removed from active lists.
Unsuccessful calls are automatically rescheduled to a later day and time for improved contact rates.
Book a personalised demo and discover how accurate call classification can boost your dialling performance.