Completely automate and integrate business processes from end to end. Bridge the gap between departments, resources, and databases to give your company a single unified view.
Altitude Workflow completely automates and integrates business processes from end to end to increase efficiency and minimise errors. Extend the contact centre policies to your company by joining all departments and unifying the front office and the back office.
Linking different processes and bridging the gap between departments, resources, databases, and more gives your company a single view and platform of business-related issues. It aggregates all applications and databases and provides a unique interface to the agent, guaranteeing the correct exchange of information between human agents, virtual agents, and customers.
Link departments, resources, and databases into a single unified view of business-related issues across your entire organisation.
Automatic delivery considers priorities and skills. Manual delivery lets agents pick tasks from the Altitude Agent Desktop as required.
Altitude Xperience generates alarms if tasks are not delivered or picked up within the defined time — ensuring no tasks are left behind.
Tasks can be configured for automatic or manual delivery. In automatic delivery, Altitude Xperience automatically delivers tasks to agents taking into consideration several attributes such as priorities or skills.
In manual delivery, agents select the task from a list on the Altitude Agent Desktop as required. Altitude Xperience generates alarms if the tasks are not delivered or if the agents have not picked up the task within the defined time.
Book a personalised demo and discover how workflow automation can streamline your operations.