Let your customers reach you on digital channels at any time and from anywhere. Engage with self-service chat, assisted agent chat, or a mix of both — with seamless channel transitions.
Engage with customers in self-service or assisted chat — or a mix of both — with seamless transitions between channels for the same interaction.
Altitude Conversational Assistant allows your customers to reach you on digital channels at any time and from anywhere. Engage with customers in self or assisted chat or a mix of both to provide the best customer experience.
Combine assisted agent chat with chat or voice bots to automate tasks and improve efficiency while enabling a seamless transition between channels for the same interaction if necessary.
Enable enriching conversations between agents and customers by supporting features such as file transference, assisted typing, and voice-to-text conversion for voice files.
Multiple concurrent sessions, full interaction history, and HTTPS encryption for the tightest compliance requirements.
Multiple chat sessions improve agent performance, business efficiency, and customer service. Handle more interactions with fewer resources.
Provide agents with customer data from past interactions and chat history if the interaction has been transferred — ensuring continuity.
An HTTPS connection ensures that all data exchanged during the chat is encrypted, protecting the customer and complying with the tightest legislation.