Offer a consistent and seamless customer experience regardless of channel and business query. Know your customers and the relationship they have with your business in a complete way.
Altitude Xperience completely integrates all channels, giving an omnichannel view of each customer, unifying service levels, KPIs, and productivity reports.
Engage with your customers where they are, offer a consistent and seamless customer experience regardless of channel and business query. Know your customers and the relationship they have with your business in a complete way.
Altitude Xperience completely integrates all channels — voice, email, chat, social media, WhatsApp, and SMS — giving an omnichannel view of each customer and quickly identifying issues like failed service levels.
Unify the service levels and business KPIs across all channels. Get consolidated productivity reports and quickly identify issues before they impact customer satisfaction.
Purpose-built capabilities for each channel — all managed from a single unified agent desktop.
Inbound and outbound calls with blended agent operations, intelligent routing, IVR, and full call lifecycle management.
Intelligent filtering, routing, unified queue, pre-defined templates with auto-placeholders, and knowledge base integration.
Facebook and Twitter integration with unified queue blending, social-native agent UI, and customer matching.
Connect via WhatsApp with chatbot automation, rich media support, and unified queue integration.
Self-service or assisted chat with bot collaboration, file transfer, voice-to-text, and HTTPS encryption.
Altitude Router orchestrates every interaction through a consistent journey with skills-based, priority, and context-aware routing.