Orchestrate every touchpoint — omnichannel engagement, agent desktops, self-service, bots, IVR, scripting, and third-party integrations — from a single intelligent platform.
Offer a consistent and seamless customer experience regardless of channel or business query. Know your customers and the relationship they have with your business in a complete way — and keep interaction context regardless of the channels used.
Altitude Agent Desktop empowers agents to handle all interactions — regardless of channel — in a single, user-friendly interface. Reduce training time, improve productivity, and boost first-contact resolution rates.
Increase brand image and empower customers to find information, request products, or resolve issues on their own — 24×7, at the touch of a button. Altitude Voice Portal seamlessly blends self-service with assisted service for a unified experience.
Altitude Conversational Assistant enables seamless collaboration between bots and human agents. Customers can start with a bot, switch to a human agent at any time, and finish with either — without losing any context.
Altitude Voice Portal enables customer self-service, optimises service levels, and reduces average call resolution time. Seamlessly transfer inbound and outbound calls from self-care to assisted service with full context.
Altitude Scripting Studio is a user-friendly, graphical environment where non-technical users can design scripts for agents, IVR, bots, and workflows — from simple to complex — with drag-and-drop, in just a few clicks.
From omnichannel engagement to process automation — a complete set of tools to orchestrate every customer interaction.
Consistent, seamless customer experience across voice, chat, email, social, and messaging channels.
Single interface with CRM, scripts, knowledge base, and interaction history for maximum agent productivity.
24×7 voice portal with queue callbacks, intelligent routing, and seamless handoff to assisted service.
Voice and chat bots with seamless human handoff and full context transfer across channels.
Visual drag-and-drop script builder for agents, IVR, bots, and workflows — no coding required.
Digital workforce that automates repetitive tasks, reduces errors, and scales instantly on demand.
Open, standards-based architecture with certified connectors for Salesforce, Dynamics, SAP, and more.
Applications marketplace with solutions, integrations, and modules for every organisation's unique needs.
Omnichannel customer data gathered from all sources into a single view for smarter decisions.
Altitude Xperience integrates tightly with CRM, workforce optimisation, voice automation, security, and vertical business applications — bringing added value at every step of the customer journey.
Book a personalised demo and discover how the Altitude Manage platform can orchestrate your entire customer journey.