Cloud Contact Centre

Overview

Enterprise Contact Centre. Zero Infrastructure.

Altitude Cloud Contact Centre delivers the full power of the Altitude Xperience platform — omnichannel, AI, analytics, and workforce management — hosted, managed, and maintained by Altitude. Your team focuses on customers, we handle the infrastructure.

Full omnichannel ACD, IVR, dialler, recording, and analytics
99.99% uptime SLA with geo-redundant hosting
Deploy in 48 hours — no hardware, no IT dependency
Scale up or down instantly — pay for what you use
Automatic updates — always on the latest version
Data residency options — India, Singapore, Australia

Features

Everything Included. Nothing to Manage.

The complete Altitude contact centre platform — hosted, secured, and managed for you.

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Fully Managed Hosting

Altitude hosts, monitors, and manages the platform — security patches, upgrades, and backups all included.

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48-Hour Deployment

Go live in 48 hours — no hardware procurement, no IT setup. Just configure and launch.

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Instant Scalability

Add or remove agent seats in minutes — scale for campaigns, seasonal peaks, or growth without lead time.

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Omnichannel Built-In

Voice, email, chat, WhatsApp, and social — all channels included. No add-ons, no extra modules.

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Enterprise Security

ISO 27001, SOC 2, and PCI DSS compliant hosting. Data encrypted at rest and in transit.

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Data Residency

Choose data residency in India, Singapore, or Australia — meets RBI, MAS, and APRA requirements.

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Always Up to Date

Automatic platform upgrades — your team always has the latest features without disruptive upgrade projects.

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Built-In Analytics

Real-time dashboards, historical reports, speech analytics, and AI quality management — all included.

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24/7 Support

Dedicated support team available 24/7 — SLA-backed response times for every severity level.

How It Works

From Sign-Off to Live in 48 Hours.

Altitude Cloud eliminates the months-long infrastructure projects that delay traditional contact centre deployments. We provision, configure, and hand over a fully working contact centre — your team just logs in and starts working.

Altitude provisions your cloud environment within 24 hours
Configuration, routing, and IVR set up by our team
Agent training delivered remotely — ready in 48 hours
Go live — agents log in from any browser, anywhere
Altitude monitors 24/7 — you focus on your customers

Day 1: Provisioning

Your cloud environment provisioned and secured. Routing, IVR, and agents configured by Altitude's team.

Day 2: Training & Testing

Remote agent training, UAT testing, and supervisor dashboard walkthrough. Ready to go live.

Day 2 Onwards: Live

Agents log in from any browser. Altitude monitors platform 24/7. You scale as needed, we handle everything else.

Integrations

Works With What You Already Have

Altitude Cloud integrates with your existing CRM, telephony, and business systems out of the box.

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Salesforce

CRM

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MS Dynamics

CRM

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SAP CRM

CRM

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MS Teams

Collaboration

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SIP Trunking

Telephony

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WhatsApp Business

Messaging

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Power BI / Tableau

Analytics

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REST API

Custom