Industry

Contact Centre Solutions for Financial & Insurance

Secure, compliant, and intelligent contact centre solutions for banks, insurers, NBFCs, and financial services organisations managing high-volume, high-stakes customer interactions.

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Overview

Compliance-First Customer Engagement

Financial services organisations face unique pressures — stringent regulatory requirements, complex customer journeys, and zero tolerance for data breaches. Altitude is built to handle it all.

RBI, SEBI, IRDAI, and MAS compliance ready
PCI DSS compliant call recording and payments
100% interaction capture for audit and compliance
Secure agent desktop with role-based access
AI-assisted fraud detection and alert routing
Omnichannel engagement across voice, chat, and email

Features

Built for Financial Services

Purpose-built features for the compliance, security, and complexity of financial services contact centres.

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PCI DSS Compliance

Automatic call recording pause during card data entry — protect cardholder data without agent intervention.

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Regulatory Recording

100% interaction capture with tamper-proof storage for RBI, MAS, ASIC, and other APAC regulatory requirements.

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AI Fraud Detection

Real-time sentiment and keyword analysis to flag potential fraud, aggressive callers, or escalation risk.

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Collections Dialer

Compliant outbound dialling for collections — with DNC checks, call attempt limits, and disposition tracking.

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CRM Integration

Native connectors for Salesforce Financial Services Cloud, MS Dynamics, and core banking systems.

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Compliance Reporting

Out-of-the-box compliance dashboards for regulators, auditors, and internal risk teams.

Use Cases

BFSI Solutions for Every Function

From retail banking to insurance claims — Altitude powers every financial services contact centre use case.

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Retail Banking

Account queries, loan applications, card services, and dispute resolution — all handled with full compliance.

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Insurance

Claims intake, policy queries, renewal outreach, and fraud detection across voice and digital channels.

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Collections

Compliant, intelligent collections dialling with full audit trail and regulatory reporting.

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Wealth Management

High-touch, secure interactions for HNI clients — with CRM integration and full interaction recording.