Manage all incoming and outgoing calls — handled by human agents, bots, or both — in a seamlessly blended environment, resulting in significant productivity improvements.
Manage all incoming and outgoing calls with blended agent operations that allow seamless switching between inbound and outbound.
Altitude Voice manages all incoming and outgoing calls, handled by human agents, bots or both, independently or in a blended environment, resulting in significant productivity improvements.
This blended capability operates seamlessly, allowing agents to switch between inbound and outbound calls quickly and easily. All relevant information follows the customer throughout the entire call lifecycle.
Altitude Voice ensures that all relevant information follows a customer throughout the entire call lifecycle, including popping a screen to the agent and transferring or conferencing the call to another agent or supervisor.
Customise routing strategies to adapt to traffic, operational, or business needs — with IVR-assisted data gathering and callback management.
An IVR may help call routing by gathering additional information from the customer, placing outbound calls for confirmation or survey purposes, and addressing peak inbound call volumes with callback options.
Altitude Router allows the customisation of routing strategies to adapt to traffic, operational, or business needs. IVR also addresses peak inbound call volumes, providing customers with the option of being called back.
Additionally, transferring calls to an IVR is a good way to implement security checks, such as PIN input and confirmation, keeping customer data safe while streamlining the process.