Turn contact centre data into competitive advantage. Altitude Measure gives supervisors, managers, and executives real-time dashboards, speech analytics, quality monitoring, customer surveys, and agent motivation tools — in one unified platform.
Altitude Recording & QM captures every voice call, chat, email, and screen interaction — automatically and securely. Supervisors can evaluate interactions, score agents, and run targeted coaching workflows from a single interface.
Altitude Speech Analytics automatically transcribes and analyses 100% of voice interactions — identifying trends, compliance risks, customer sentiment, and agent behaviours at scale. No sampling. No guesswork.
Altitude Surveys closes the feedback loop automatically — triggering post-interaction surveys via IVR, SMS, email, or WhatsApp. Track CSAT, NPS, and FCR in real time, and link scores directly to agent and team performance.
Altitude Agent Motivator gives agents live visibility of their own performance metrics — calls handled, quality scores, NPS ratings, and team rankings — displayed on their desktop or wall-mounted screens. Engaged agents perform better.
From 100% call recording to real-time NPS — the complete performance intelligence layer for your contact centre.
Secure, encrypted recording of every voice, chat, email, and screen interaction — always on.
AI-assisted QA scorecards, evaluation workflows, and targeted coaching for every agent.
Automatic transcription and analysis of 100% of calls — sentiment, keywords, and compliance.
Live supervisor views of queue, agent activity, SLA status, and KPIs — across all channels.
Post-interaction NPS, CSAT, and FCR surveys via IVR, SMS, email, and WhatsApp.
Personal performance dashboards, leaderboards, and gamification for engaged, high-performing agents.
Deep-dive reports across any period, campaign, agent, or channel — with export to Excel and BI tools.
Automated keyword detection and compliance alerts — meet RBI, TRAI, IRDAI, and GDPR requirements.
Book a personalised demo and discover how Altitude Measure transforms your contact centre data into clear, actionable intelligence.