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Capture All Interactions

Flexible and scalable call and screen recording

Customer Interaction Recording

With ever-increasing customer interaction volumes, it’s critical to monitor all channels to optimise performance and increase service levels.

Enghouse Interactive provides recording and coaching solutions for customer interactions across voice, email, chat, SMS and other channels.

Improve customer service, resolve customer disputes and meet compliance requirements with customer interaction recording and monitoring.

Capture the entire interaction between your agent and customer including speech-to-text transcription. Ensure consistent and correct use of systems, identify training opportunities, and remove barriers to employee productivity.

Enable quick search and playback. Simplify dispute resolution. Meet regulatory and legal compliance requirements.

Flexible and scalable solution

A modular ‘pay-for-what-you-need’ system, you can add licences and features when the time is right for you. For example, add screen recording, text recording or speech-to-text transcription.

No one likes to have someone looking over their shoulder

Enable your managers to monitor agents in real-time unobtrusively. Evaluate calls quickly using customisable scorecards. Coaching sessions will become more effective by using real examples from captured interactions.

Protect your business and build trust in your operations

Enghouse Interactive Call Recording solutions include features that enable companies to secure call recording files and meet related PCI standards. Reduce credit card fraud and increase controls around cardholder data.

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