Real-Time Video Interaction: Powering Web Conferencing, Video Calls and Chats
Enable fast and clear communication and collaboration between customers and colleagues
Video enriches people’s lives by embedding real-time video into digital communications in the moments that matter most. Importantly, it will help you stay connected and remain resilient in the face of disruptions.
Millions of people worldwide connect every day through Vidyo, Enghouse Interactive’s secure, scalable technology and cloud-based services.
Why Video Conferencing?
Video customer engagement offers a clear competitive advantage. Moreover, customers feel more engaged and emotionally connected over video than any other digital channel.
Not only does an emotional connection improve key metrics such as NPS it also increases revenue and reduces churn. Additionally, the ability to troubleshoot visually can translate into higher first call resolution and reduced average handling time.
Video conferencing solutions can save expenditure on physical facilities, travel costs, and enable immediate face-to-face interactions.
Video Communication Benefits:
- Minimise Multi-tasking & Increase Conversion
Video collaboration drastically improves concentration and reduces multitasking. As a result, meetings are more productive and customers are more likely to convert.
- Enable Face-to-Face Interactions Impeded by Distance/Restrictions
You can cut down on travel costs and time by making virtual meetings accessible to your business and customers.
- Meet Customer Expectations
Video has become the new norm and customers expect the same ease of access as in their personal communications. For this reason, ensure that video integrates seamlessly with your other channels.
Video Conferencing by Altitude
Vidyo is a secure and highly scalable video platform. Available on mobile, tablet and desktop devices, Vidyo offers a user-friendly in-browser experience. Importantly, Vidyo can provide good quality video even on low-bandwidth connections such as 3G.
• SRTP media encryption
• FIPS 140-2 certified libraries • Secure HTTPS login utilising industry-standard PKI
• TLS using strong encryption ciphers for signalling
• Password hashing in database
• Encrypted token technology for session security
Video enriches digital experiences and bridges the gap between online convenience and emotional connections with customers. Enghouse’s innovative video interaction platform visually enables any application or idea:
Power customer or patient interactions with video. Develop closer relationships. Deliver better outcomes to your patients.
VidyoEngage™ enables you to easily integrate video customer engagement into your website, mobile app, or in-branch kiosks. Moreover, this video channel experience enables click-to-video chat, skills-based routing, and post-call surveys and summaries in a professionally branded and customised workflow. VidyoEngage provides a seamless client experience with additional components such as scheduling or e-signature solutions.
Why choose Vidyo?
Altitude and Vidyo have a long history of supporting customer engagement, telehealth, video banking, workforce collaboration and more. Vidyo benefits from over a decade of research and development. For example, more than 190 patents help to deliver unmatched resilience and quality over any device and network.
In addition, our deep expertise has been acquired by delivering solutions for hundreds of organisations worldwide. These include six of the 25 largest banks and more than 295 healthcare systems.
In a time when travel is to be avoided and remote working is the new norm, Enghouse Interactive is here to help. We are providing temporary free licences of Vidyo, our cloud-based video collaboration platform– at no cost to your organisation.
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