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Contact Center Software for Retail & Logistics

Selling great customer experiences

Take Care of Your Customers, We’ll Take Care of Technology

Benefits of Altitude Xperience contact center solution for retail companies

The retail industry can greatly benefit from a contact center to help meet customer needs and improve customer life time value. For that, contact centers need to support omnichannel customer engagement and diverse strategies on how to provide their products and services to ensure to meet all customer needs. Retailers that are able to deliver a proactive, personalized service will get loyal customers and brand advocates.

Know your customers

Make each customer feel unique

Gather and consolidate customer intelligence and make it available to your agents at all times, in a single desktop application. Ensure that each customer is always matched with the most appropriate agent, be it in terms of skills or behavior. Customers buy more from agents with who they empathize and can make personal connection.

Be available 24×7

Do not miss any opportunity

Give your customers the opportunity to do business with you at any time and on the channel of their choice. Shopping experiences vary from retail store to online social media, or mobile apps. This doesn’t mean that you need live agents available round the clock, but a choice of self-service options that reduce operational costs but increase customer satisfaction.


Provide a consistent experience

Unify channels and departments

Provide one-stop shopping and customer care across any combination of voice, SMS, mobile, web and social channels, allowing customers to seamlessly move from an email regarding an online order to live agent assistance when a change to the order is necessary. A true integration with all teams, departments, and data mean an omnichannel approach to customer service.


Meet the complexities and challenges associated to logistics

As business become global the associated logistics tend to get more complex. The ability to receive customer orders, quickly locate a package or container or notify customers of the status of their deliverables is critical for the success of logistic organizations. A contact center solution helps logistics to handle business complexity and provide the best customer service.


What business area uses our solutions?

Altitude Xperience contact center solution is the right fit to the following Financial and Insurance business areas:

Our Customer

Happy, engaged, loyal customers are what we strive for at Altitude Software. These are some of our customers in the financial and insurance businesses who prove it!

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