SAP CRM | Altitude Software: Cloud Contact

SAP

Consolidate Customer Information from the Contact Center to All Departments of Your Company

Improve Customer Experience and Operational Efficiency

Allows the configuration and customization of an integrated CRM console for agents.

Enables agent to handle all interactions on the SAP interface, familiar to the agents.

Native integration enhances agent experience.

Features

UNIFIED MANAGEMENT

Handle all interaction at the contact center through the MS Dynamics CRM application interface.

MULTICHANNEL

Seamless customer experience for all interactions, regardless of channel or point of contact.

AUTHENTICATION

Agents log in to the CRM application interface and start working seamlessly on Altitude Xperience.

CAMPAIGN HANDLING

Agents open campaigns and set ready to start handling interactions.

AUTOMATIC ACTIVITY GENERATION

For each interaction, Altitude Xperience automatically generates a MS Dynamics activity, along a contextualized pop-up.

AUTOMATIC CONSOLIDATION

Automatically gathers and synchronizes all information exchanged in all departments of the company

The Altitude Connector for SAP is a powerful and easy-to-use solution that enabled us to quickly integrate everything into a single application, maximizing the productivity, not only of the contact center, but also the rest of the departments.

COO, Spanish Communications Provider

Integrate CRM/ Contact center

Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.

Deliver a Superior Customer Service

Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.

Reduce Costs

Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity

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