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Consolidate Customer Information from the Contact Center to All Departments of Your Company

Improve Customer Experience and Operational Efficiency

Allows the configuration and customization of an  integrated CRM console  for agents.

Enables agent to handle all interactions on the SAP interface, familiar to the agents.

Native integration enhances agent experience.


The Altitude Connector for SAP is a powerful and easy-to-use solution that enabled us to quickly integrate everything into a single application, maximizing the productivity, not only of the contact center, but also the rest of the departments.

COO, Spanish Communications Provider

Integrate CRM/ Contact center

Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.

Deliver a Superior Customer Service

Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.

Reduce Costs

Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity

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