Consolidate Customer Information from the Contact Center to All Departments of Your Company
Improve Customer Experience and Operational Efficiency
One single desktop application for all interactions, regardless of media type enables a single, unified view of each customer
Merges all comments entered by the Agent on Altitude side into Salesforce automatically.
Agents handle multimedia interactions through a simple toolbar.Agents choose from a list of not ready reasons, enabling for a better workforce management
Integrate CRM/ Contact center
Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.
Deliver a Superior Customer Service
Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.
Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity
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