Increase first-contact resolution rates and shorten wait times
Select top inbound contact centre solutions for your contact centre
Speaking to an agent on the phone is still by far the most popular channel
When things get too complex, nothing beats picking up the phone and talking to another human.
Inbound contact centre solutions remain essential to ensure your customers get the response they need, first time. To match your agent’s skills and experience to queues and deliver calls to the most appropriately skilled agent available.
Reduce agent attrition by providing the tools they need to achieve targets, minimise stress and expand their capabilities.
The voice channel still has its part to play. Optimise your call centre for exceptional customer experience.
Talk is cheap. Connection is gold.
Make sure you utilise the voice channel to its full potential with top inbound contact centre solutions.
View, Monitor and Enhance Performance in Real-Time
From call, text and screen recording to speech-to-text transcription, real-time speech analytics, agent evaluation and coaching. Get the tools you need to develop and measure contact centre performance. Ensure best practices and compliance requirements are met.
Arm Your Agent with Information
Integrate your CRM and equip your agents with the information they need to resolve issues more quickly. Instantly retrieve and screen-pop customer information to the agent along with the call, shaving off 20 seconds or more.
Turn Your Contact Centre into A Profit Centre
Enable your agents can ‘click to dial’ during off-peak call periods and reach out to your customers. Outbound calls can lift sales, promote special offers and check up on customer satisfaction.
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