Enhance Your Contact Center With The Integrated Email Channel In this decade we have seen dramatically evolving business and digital landscapes, and our customers’ expectations

Understanding the keys to proactive customer service success In a fast-moving world, companies need to embrace proactive customer service to effectively address consumer needs. They

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Meeting changing expectations around email customer service Email customer service may not be new, but it remains popular.  UK Contact Centre Decision-Makers’ Guide, it is

Meeting customer expectations around service When it comes to service, customer expectations are rising as they demand a better experience from organisations. Companies know it’s