Enhance Your Contact Center With The Integrated Email Channel In this decade we have seen dramatically evolving business and digital landscapes, and our customers’ expectations
Understanding the keys to proactive customer service success In a fast-moving world, companies need to embrace proactive customer service to effectively address consumer needs. They
The Rise of Omnichannel CCaaS: Delivering a Seamless Customer Experience Customers, more than ever, expect an omnichannel experience. They want the convenience of being able
How to speed up customer service success with CCaaS Contact Centre as a Service (CCaaS) technology delivers multiple benefits. The best known are the ability
Meeting changing expectations around email customer service Email customer service may not be new, but it remains popular. UK Contact Centre Decision-Makers’ Guide, it is
Meeting customer expectations around service When it comes to service, customer expectations are rising as they demand a better experience from organisations. Companies know it’s
