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Consolidate Customer Information from the Contact Center to All Departments of Your Company

Improve Customer Experience and Operational Efficiency

Allows the configuration and customization of an  integrated CRM console  for agents.

Enables agent to handle all interactions on the Salesforce interface, familiar to the agents.

Native integration enhances agent experience.


Using the Altitude Connector for Siebel, we achieved a single view of each customer across every department, from marketing to the warehouse. We can now provide our customers with the best service because we have a 360º view in one single place available to all company.

Director, Logistics Company

Integrate CRM/ Contact center

Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.

Deliver a Superior Customer Service

Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.

Reduce Costs

Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity

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