Altitude Xperience is a truly unified customer interaction software suite, in the cloud, for contact centers.
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WHY DO YOU NEED IT
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Customers
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Competition
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Omnichannel Offer omnichannel service
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Speed
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Legislation
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Human resources
ALTITUDE VOICE
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Manage inbound and outbound calls handled by human agents alone or in cooperation with chatbots
BENEFITS
* Inbound, outbound and blending
* Preview, power and predictive dialing modes
* Unified routing
* Integrated with IVR functionality for inbound and outbound
* Voice and data integration for complete information about the call life cycle
* Screen-pop, consult, transference, conference operations available at the agent desktop.
BENEFITS
* Email push and pick up
* Messaging filters, rules and actions
* Personalized customer responses through templates
* Uses the knowledge base for complete, consistent responses
* Unified routing with all media interactions
ALTITUDE EMAIL
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Deliver consistent, efficient and timely answers to provide an excellent customer experience
ALTITUDE INSTANT MESSAGING
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Support chat over several communication apps, such as WhatsApp, Facebook Messenger, Telegram, and others
BENEFITS
* Multiple chat sessions per agent
* Cooperation between bot and human agent
* File transfer between customer and agent
* Asynchronous messaging
* Automatic message completion
* Unified routing with all media interactions
BENEFITS
* Build brand awareness
* Engage with customers where they are
* Gain customer loyalty and improve CX
* Expand reach to a large pool of users worldwide
* Get continuous insights and analytics about how the company is perceived
* Unified routing with all media interactions
ALTITUDE SOCIAL MESSAGING
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Support private and public messages from Social Media platforms, such as Facebook and Twitter
ALTITUDE VIDEO
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Add video to the contact center platform to give customers an additional communication media to reach out
BENEFITS
* Best enabler of proximity between a company and its customers
* Benefit from digital technology without losing human touch
* Help customers, face to face and in real time, in high risk situations, such as health issues
* Recreate in store experience at the customer’s premises