Altitude Xperience is a truly unified customer interaction software suite, in the cloud, for contact centers.
WHY DO YOU NEED IT
Customers
Competition
Omnichannel Offer omnichannel service
Speed
Legislation
Human resources
ALTITUDE VOICE
Manage inbound and outbound calls handled by human agents alone or in cooperation with chatbots
BENEFITS
* Inbound, outbound and blending
* Preview, power and predictive dialing modes
* Unified routing
* Integrated with IVR functionality for inbound and outbound
* Voice and data integration for complete information about the call life cycle
* Screen-pop, consult, transference, conference operations available at the agent desktop.
BENEFITS
* Email push and pick up
* Messaging filters, rules and actions
* Personalized customer responses through templates
* Uses the knowledge base for complete, consistent responses
* Unified routing with all media interactions
ALTITUDE EMAIL
Deliver consistent, efficient and timely answers to provide an excellent customer experience
ALTITUDE INSTANT MESSAGING
Support chat over several communication apps, such as WhatsApp, Facebook Messenger, Telegram, and others
BENEFITS
* Multiple chat sessions per agent
* Cooperation between bot and human agent
* File transfer between customer and agent
* Asynchronous messaging
* Automatic message completion
* Unified routing with all media interactions
BENEFITS
* Build brand awareness
* Engage with customers where they are
* Gain customer loyalty and improve CX
* Expand reach to a large pool of users worldwide
* Get continuous insights and analytics about how the company is perceived
* Unified routing with all media interactions
ALTITUDE SOCIAL MESSAGING
Support private and public messages from Social Media platforms, such as Facebook and Twitter
ALTITUDE VIDEO
Add video to the contact center platform to give customers an additional communication media to reach out
BENEFITS
* Best enabler of proximity between a company and its customers
* Benefit from digital technology without losing human touch
* Help customers, face to face and in real time, in high risk situations, such as health issues
* Recreate in store experience at the customer’s premises
