SAP
Consolidate Customer Information from the Contact Center to All Departments of Your Company
Improve Customer Experience and Operational Efficiency
Allows the configuration and customization of an integrated CRM console for agents.
Enables agent to handle all interactions on the SAP interface, familiar to the agents.
Native integration enhances agent experience.
Features
UNIFIED MANAGEMENT
MULTICHANNEL
AUTHENTICATION
CAMPAIGN HANDLING
AUTOMATIC ACTIVITY GENERATION
AUTOMATIC CONSOLIDATION
The Altitude Connector for SAP is a powerful and easy-to-use solution that enabled us to quickly integrate everything into a single application, maximizing the productivity, not only of the contact center, but also the rest of the departments.
Integrate CRM/ Contact center
Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.
Deliver a Superior Customer Service
Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.
Reduce Costs
Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity
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