MS Dynamics
Consolidate Customer Information from the Contact Center to All Departments of Your Company
Improve Customer Experience and Operational Efficiency
Allows the configuration and customization of an integrated CRM console for agents.
Enables agent to handle all interactions on the MS Dynamics interface, familiar to the agents.
Native integration enhances agent experience.
Features
UNIFIED MANAGEMENT
MULTICHANNEL
AUTHENTICATION
CAMPAIGN HANDLING
AUTOMATIC ACTIVITY GENERATION
AUTOMATIC CONSOLIDATION
Altitude Connector for MS Dynamics enabled us to unify customer information that was spread all over the different departments of out company. We also increased our operational efficiency and performance due to the seamless integration between our CRM and Altitude Xperience
Integrate CRM/ Contact center
Use the CRM application as the interface to the contact center. Consolidate all info through one single interface.
Deliver a Superior Customer Service
Information gathered during the interaction is available to all company immediately, allowing a 360º view of customers in all departments.
Reduce Costs
Reduce integration and deployment time. Short training time due to agents working on a familiar interface increases productivity
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