Enhance Your Contact Center With The Integrated Email Channel
In this decade we have seen dramatically evolving business and digital landscapes, and our customers’ expectations continue to grow with every excellent experience they encounter, regardless of the provider.
Robust planning to match this experience has now become essential:
CX and IT leaders need to work together to build a contact centre roadmap that aligns with your organisational goals, anticipates customer needs, and takes advantage of the practical tools available.
Request A Demo Today To See It In Action
Currently, the majority of customer service interactions are reactive. For example, a customer will call the contact centre or go online to check on the status of an order. Alternatively, an agent will ask a customer to explain their problem after they move from a digital to human channel. Both cases unnecessarily increase customer time and effort. Reactive interactions are also less efficient for the business because they generate unnecessary work for the customer service team to respond to routine queries.
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In today’s fast-paced world, customers seek convenience and flexibility in communication. Discover how properly integrating an email channel into your contact centre (and not just running it alongside) can better meet your customers’ expectations while improving the agent experience and providing a seamless, efficient and wholly trackable engagement.
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Learn how leveraging email in your contact centre can streamline workflows, significantly improve measurement capability, enhance agent productivity, and enable personalised interactions at scale. Delivering tailor-made responses has never been easier.
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Hear a first-hand account from Enghouse customer Greater Wellington Regional Council who have successfully incorporated the email channel into their contact centre.
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Our experts will share actionable strategies and best practices for a smooth and successful integration of the email channel.
Altitude Software
9 Hazi’t St. Hemand,
Hemed -5029500
Israel
Tel: +972 3 6471122
Email: [email protected]