Contact Center as a Service (CCaaS): The Smart Business Shift You Can’t Ignore in 2025 Customer expectations are evolving faster than ever. With the rise of remote work, AI-driven interactions, and on-demand service, the traditional contact center is rapidly becoming obsolete. Enter Contact Center as… Read More »Contact Center as a Service (CCaaS)
What is a Contact Center? A contact center is a centralized platform that manages customer communications across multiple channels including: Unlike traditional call centers that focus solely on voice communication, contact centers offer an omnichannel experience, enabling businesses to meet customers where they are. Types… Read More »What is the Contact Center? How you can choose the best one
A cloud contact center, also known as a virtual contact center or hosted contact center, is a customer service solution that operates entirely in the cloud. Instead of relying on traditional on-premises hardware and software, a cloud contact center, or a Cloud Call Center leverages… Read More »WHAT IS CLOUD CONTACT CENTER : FEATURES OF CLOUD CONTACT CENTER
Manage High Volumes of Your Call Center Interactions on Cloud Experience the Exceptional Customer Service with Secure, Fully-Scalable, Multi-Tenanted Cloud Contact Center with Altitude Software, a one stop solution for all your Cloud Contact Center Requirements. Get Started Know Altitude better Experience Your Customer Journey… Read More »Manage High Volumes of Your Call Center Interactions on Cloud
Enhance Your Contact Center With The Integrated Email Channel In this decade we have seen dramatically evolving business and digital landscapes, and our customers’ expectations continue to grow with every excellent experience they encounter, regardless of the provider. Robust planning to match this experience has… Read More »Enhance Your Contact Center With The Integrated Email Channel
Understanding the keys to proactive customer service success In a fast-moving world, companies need to embrace proactive customer service to effectively address consumer needs. They must value customer time, minimise effort and deliver service seamlessly. How can they achieve this? Gartner’s Dynamic Customer Engagement (DCE) framework provides… Read More »Understanding the keys to proactive customer service success
The Rise of Omnichannel CCaaS: Delivering a Seamless Customer Experience Customers, more than ever, expect an omnichannel experience. They want the convenience of being able to move seamlessly between different digital and human channels. One of the most effective ways of supporting this is deploying… Read More »The Rise of Omnichannel CCaaS: Delivering a Seamless Customer Experience
How to speed up customer service success with CCaaS Contact Centre as a Service (CCaaS) technology delivers multiple benefits. The best known are the ability to drive cost savings and improve the customer experience. However, CCaaS delivers much more. Less well appreciated are the ways… Read More »How to speed up customer service success with CCaaS
Meeting changing expectations around email customer service Email customer service may not be new, but it remains popular. UK Contact Centre Decision-Makers’ Guide, it is the most used digital channel and accounts for 16.5% of all interactions – second only to the telephone. Therefore, businesses… Read More »Meeting changing expectations around email customer service
Meeting customer expectations around service When it comes to service, customer expectations are rising as they demand a better experience from organisations. Companies know it’s vital to deliver what customers want. However, understanding what will actually appeal to them can be more difficult. Demonstrating this,… Read More »Meeting customer expectations around service
Tracking the right customer service metrics for contact centre success Contact centres have always measured key customer service metrics. However, given the rising importance of customer experience, the metrics used must evolve and change. This enables customer service leaders to demonstrate the value of their… Read More »Tracking the right customer service metrics for contact centre success
Conquering peaks in seasonal demand with smart service strategies Almost every business will exhibit seasonal demand of some kind or another. For the travel industry this wave builds up as soon as the schools close and the weather warms up, while other businesses will see… Read More »Conquering peaks in seasonal demand with smart service strategies
Unsatisfied With Your CCaaS Platform? Here’s How to Switch The key steps for switching CCaaS platforms Demand for agile, flexible, and scalable contact center technology is growing. In a world where consumer expectations are evolving at an incredible rate, and workplaces are growing more distributed, CCaaS platforms… Read More »Unsatisfied With Your CCaaS Platform? Here’s How to Switch
Call Center Solution to Fit your Needs and Timeline With recent economic and operational uncertainties, organizations want the right tools to meet business needs and customer expectations. Cloud? Hardware? Finding your best fit is much simpler than you may think. CHOICE Implement the Call Center… Read More »Contact Center Solution to Fit your Needs and Timeline
The art of choosing the on-hold music in your Contact Center which one and when Music and customer experience are closely related. Rhythms have an influence on human beings’ emotions, and this makes them feel in a positive or negative way some interaction with your… Read More »The art of choosing the on-hold music in your Contact Center
6 ways that you can reap the benefits of CCaaS Understand the needs of your customer Harnessing the benefits of Cloud Contact Centre as a Service (CCaaS) solutions helps customer service teams overcome a wide range of pressing challenges. They can improve the agent experience, increase productivity… Read More »6 ways that you can reap the benefits of CCaaS
3 ways to make contact centers more sustainable Make Your Contact Center More Sustainable Now ! Sustainability is now a key focus for both businesses and consumers as people increasingly want to protect the world around us. Many businesses now have a clear goal of… Read More »3 ways to make contact centers more sustainable
Stop Living in the Past! Futureproof your Contact Center with Altitude CCaaS Request A Personalized Demo Today! Elevate your Contact Center to the Cloud Without Risk Even if you have a functional on-premise contact center, there are a lot of reasons to consider moving to… Read More »Futureproof your Contact Center with Enghouse CCaaS
What is CCaaS and how does it improve customer experience? With customer experience now vital to business success, organisations need to go above and beyond to ensure they are delivering on expectations. This is why more and more organisations are investing in Cloud Contact Centre… Read More »What is a CCaaS
CONTACT CENTRE TRENDS 5 key contact centre trends to focus on now Successfully managing changing customer needs Every industry currently faces uncertainty, disruption, and change. Consumers worry about geopolitical volatility, soaring prices, and potentially losing their jobs, all impacting their behaviors and the experience they… Read More »5 key contact centre trends to focus on now