Manage High Volumes of Your Call Center Interactions on Cloud
Experience the Exceptional Customer Service with Secure, Fully-Scalable, Multi-Tenanted Cloud Contact Center with Altitude Software, a one stop solution for all your Cloud Contact Center Requirements.
Know Altitude better
Experience Your Customer Journey
Customer journey in a call center can vary depending on the organization's specific processes, customer service standards, and the complexity of the customer's issue. Our Omnichannel Cloud Contact Center enables you to experience this journey and compile the happy experiences of your customers.
Connect
Altitude Voice
Altitude Email
Altitude Instant Messaging
Altitude Social Messaging
Altitude Video
Distribute
Altitude Campaign Manager
Altitude Universal Router
Altitude Workflow
Altitude Call Classifier
Altitude Best Agent Pairing
Manage
Altitude Connector for CRM
Altitude Agent Desktop
Altitude Agent Motivator
Altitude ChatBot
Altitude Voice Portal
Measure
Altitude Recorder & QM
Altitude Speech Analytics
Altitude Connectors for WFM
Altitude Management Portal
Altitude Security & GDPR Portal
* Additonal Cost may get apply
Powerful Reporting and Analytics
- Configure the monitoring time frame of the contact center and campaigns.
- Create and manage floor plans.
- Create business panels and business monitors.
- Create KPIs.
- Monitor the contact center performance.
